Privacy and Cookie Policy

At LoveStruck, we take all the precaution we can to ensure your personal information is protected. Your online  security is important to us.

Information you have provided to us stays within. We do not use your personal information outside LoveStruck and/or our partner/sister entities.

In using our services, we collect and process data about you. This includes information provided in the sign-up forms, surveys, feedback sheets or delivery logs.

We also log information about transactions carried out on our websites. This includes but is not limited to - your visits to our website, traffic data, location data, weblogs and/or other communication data.

We use strict procedures and security features to prevent unauthorised access but visitors to our website still must maintain a healthy discretion whilst accessing our portals.

The personal data we have collected from you may be used to enable us comply with our partners' requests by displaying their advertisement to particular target audiences. In addition to this, we will use the data you provide to execute any contracts you enter with us, help you participate in the interactive feature of our service, alert you about any changes to our service and to give you information about promotions, products or services that will benefit you. Asides these, we use your data to ensure that LoveStruck’s content is presented to you in the most efficient and effective way for your lifestyle.

We may disclose the data we collect from you to third parties if we sell or buy any business or assets, in which case we will need to share our records with the prospective seller or buyer of such businesses or assets. Also, if LoveStruck is acquired by a third party, your personal data will be transferred as one of our assets.

We may be required to disclose the data you provide to us, in lieu of any legal obligation, or in keeping with our terms of use and any other existing agreements that protect the rights, property, or safety of LoveStruck, our customers, or others. This could include exchanging information with other companies, organisations and the Government,for the purposes of fraud protection and financial risk reduction.

Periodically, our website may, contain links to and from our partner networks, advertisers and affiliates. If you follow a link to any of these websites, be advised that their own privacy policies may be different from ours and we do not accept any responsibility or liability from them.

We do not store details of any Credit Card or Debit Cards that may be used for online transactions If you encounter any network errors due to poor or unstable internet connection when trying to make e-payment on our website, we advise that you repeat the transaction. If you are debited more than once for payment(s) made, kindly wait 24 hours for an auto-reversal of the inappropriate transaction, contact your financial institution for further enquiries or refer to the FAQs section of our website.

LoveStruck is an online shop and therefore is not advertised as a subscription-based service. To cancel your automatic subscription to our Newsletter at any time, please send a cancellation request to

Where changes are made, we will notify you via e-mail. For any questions, comments and requests regarding this privacy policy, please e-mail:

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
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